He didn’t care.

I walked in with my parcel.  He continued looking at his phone.  I said “hello”.  He muttered something under his breath and carried on tapping.

My “RUDE” button was pressed.

I continued “I have a parcel to drop off”.

He grumbled “the machine is outside”.

My eyes rolled and my annoyance rose.

I walked outside to find the machine as he shouted after me, “don’t rip my labels!”

I want to turn and throw the parcel hard at his lowered head.  But I held back and went outside.

The machine was under the external awning with a place to scan my delivery code.  I tried to scan at the point were a sh!tty label has been placed with a felt tip arrow and “scan here!” written in smudged pen.

The code wouldn’t scan despite me seeing it on the screen being within the [  ] marking.  My blood is now at boiling point.

I turn to see if the rude, preoccupied business owner has seen I am having trouble.  No chance.  He is still, bent head, tapping on his phone.

I can’t believe this rude business owner has friends at this point so who the hell is he messaging!

I walk off with parcel in my hand.  I vow never to use that newsagent again.  I tell everyone I meet in the next hour how awful the customer service was and I stomp off to another shop to give them the business instead.

He did care.

I walk in with my parcel (it still needed posting).  Instantly I get a smile and a friendly gesture towards the label machine.

I feel better already and all I have had so far is a smile.

The machine is the same as the other shop so I know where to scan but the code will still not scan.

I tell the man I can’t get the code to work.

Instantly he comes out from behind the counter, takes my phone and tells me there is a knack to the angle you hold it at.

Voila the machine is printing a label.  He continues to take the label off, stick it on for me and then a receipt.

“Thanks for your help”, I said.  “It was no problem” he replied.

Customer care is essential to every business and it’s free.  Don’t be the person that doesn’t care as it will impact your business success.

#businesstip #smallbusinessownersuk #businessowner  #customer care